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Urgent: The Software is not available and there is no temporary solution. This unavailability has a very major impact on operations and affects one or more users. An immediate solution is required. High: One or more functionalities of the Software are not available but a temporary solution is possible and/or the unavailability has only a limited impact on the operation of the Software. Normal: One or more functionalities of the Software are affected by an Incident that causes an inconvenience which temporarily prevents the Software being used for these purposes but without having a serious impact on the operations of the organisation. Low: One or more functionalities of the Software are affected by an Incident that causes an inconvenience, but which does not have a serious impact on operations or for which a temporary solution is available.
